Friends & Family Test (FFT)
Last Updated: Thursday, 15 August 2024The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients helps to identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses. Patients at Ellergreen Medical Centre are automatically invited to complete this short questionnaire by SMS text message after their appointment with the surgery.