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Book or change an appointment

Last Updated: Wednesday, 21 August 2024

When you call to request an appointment, our reception staff will ask you for a brief description of your current issue. This is to ensure that you are directed to the correct member of our team or service, a method referred to as ‘Triage’. Please note that we may ask you to complete a short online questionnaire to gain more information regarding your condition in order to assist with triage.
Ellergreen Medical Centre has access to a range of different healthcare professionals and community practitioners. These include:-
  • GPs and Advanced Nurse Practitioners (ANP)
  • Practice Nurses and Health Care Assistants (HCA)
  • Pharmacists and Pharmacy Technicians for medication queries
  • Mental Health Practitioners
  • Wellbeing Link Workers who can link you to a wide range of community resources for support with mental wellbeing; social and physical activity; benefit, housing or education advice
  • Diabetic Specialist Nurses
  • First Contact Physio for musculoskeletal problems
  • Contraceptive clinics which provide a full sexual health service including insertion and removal of coils and implants
  • Community pharmacies for simple UTI treatment and other minor ailments
  • Walk-In-Centres for acute minor injuries
  • Treatment Rooms for dressings and ear wax syringing
  • Extended Access, a team of GPs working alongside our own GPs to offer appointments when we have reached our maximum capacity. If you are asked to be seen face to face, you may need to travel to a different surgery within Liverpool.

Routine Care / Follow-Up

Routine care can be accessed by calling us on (0151) 256 9800 after 10am to speak to our reception staff. Our staff have access to a variety of appointments specifically for routine care or follow-up and can book these for you.

Got An Admin Query? - Send It To Us Online! 

You can use PATCHS to contact us from 8am to 6.30pm with admin queries such as requesting letters, fit notes and more… Simply click on the PATCHS logo below.

You can register for an account or use PATCHS as a guest. We recommend registering for an account so you don’t need to enter your details each time you use PATCHS, making it easier to submit further requests without having to phone the practice and wait in a queue.
Once in PATCHS, simply select ‘Admin Request’ and confirm your contact details. You’ll be asked to complete a few questions - please give as much information as you can to help us with your request. We’ll respond to your request and contact you if we need to.
Please note that we do not accept prescription requests through PATCHS - repeat medication can be requested online via the NHS App or by handing in a completed repeat medication request slip. Click here to visit our Prescriptions page. If you require anything other than a sick note, letter request etc, please call our reception team on (0151) 256 9800. 

 

Nurse & Health Care Assistant (HCA) Appointments 

Our Practice Nurses and HCAs operate an appointment system, both phone-call and face-to-face, which can be booked in advance. Appointments for cervical screening (also known as smear test) can be booked online.

Non-Routine / Urgent Care

All on-the-day or urgent access appointments must be booked through our dedicated telephone line on (0151) 256 9800, open 8am until 6.30pm Monday to Friday. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible by phoning (0151) 256 9800 to enable us to offer the appointment to someone else. If you have booked online and wish to now cancel, please cancel your appointment online as soon as possible.  

Home Visits

If you need a GP appointment which may require a home visit, please telephone the practice and advise us that you wish to request a home visit. Please telephone before 12 noon, giving our Care Navigators a telephone number for the place where you are staying as you will be contacted by a doctor to assess your need for the visit. All requests are triaged but cannot be guaranteed.

If you do not have a telephone, someone else can make the request for you - in this case please make sure your representative has enough information for the doctor to make an informed decision.

You may also be visited at home by a community nurse if you are referred by your GP. You may also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please note that after 12 noon we are only able to consider emergency requests for a home visit.

For routine care, we would request that, apart from the genuinely housebound, all other patients attend the surgery. To understand better how we define 'housebound', please click here. 

Pharmacy First 

Pharmacy First allows you to walk straight into your nearest pharmacy and access prescription medicines and treatments for a number of minor conditions, without needing to contact or see a GP first. For more information visit Pharmacy First.