Book An Appointment

Last Updated: Tuesday, 30 September 2025

Request An appointment with a GP or ANP

To request a GP or ANP appointment please use PATCHS, our online consultation system.

PATCHS is open 8am to 6.30pm weekdays for admin and ROUTINE clinical queries. URGENT requests are limited based on capacity for that particular day.  Please note any online request submitted after 4pm may not be reviewed by a clinician until the following working day. If you think you need to be seen at home that day, please call us before 11am – scroll down to our Home Visits section for more information.

 

PATCHS will ask you a few simple questions to help us get you the right help, with the right person, at the right time. Our triage team will assess the urgency of your clinical request. The more detail you add to your request the better we can triage and the more likely you are to get the correct appointment. If we consider it to be ROUTINE, we aim to respond within 72 hours. If we deem your request as requiring more urgent action, we aim to contact you within 24 hours.  We will respond by text, email, NHS App messaging, PATCHS messaging or phone, whichever is the most appropriate. Please ensure your contact details are correct and up to date.

 

If your request contains multiple problems, we may ask you to provide more information to enable us to triage your request appropriately. 

 

For help with using Patchs, please click here to watch a demonstration video. If you do not have internet access, you are welcome to visit the practice to log onto our free wi-fi in order to submit your online request.  If you are unable to submit your request online, please call us directly.

 

We work alongside a number of different health care professionals, therefore we may direct you to them as a first point of contact. These include:-

• Practice Nurses and Health Care Assistants (HCA)
• Pharmacists and Pharmacy Technicians for medication queries
• Mental Health Practitioners
• Wellbeing Link Workers 
• Diabetic Specialist Nurses
• Contraceptive clinics 
• Community pharmacies 
• Walk-In-Centres 
• Treatment Rooms 
• Extended Access

If you are concerned that we may not have received your request, please log into your NHS App where, if we have received your request, you will see it has been downloaded into your online medical record. Please allow at least 30 mins after submitting your request to check your NHS App to enable us sufficient time to download it.

 

If you need to cancel an appointment which we have made for you, please note that it is your responsibility to re-book the appointment we made for you.

 

 

Home Visits

If you think you need to be seen at home that day, please contact us before 11am via Patchs.

 

Please detail in your request that you or your relative will require a home visit and provide a telephone number for the place where you are staying as you will be contacted by a doctor to assess your need for the visit. Someone else can make this request for you, but please make sure your representative has enough information for the doctor to make an informed decision. All requests are triaged but cannot be guaranteed

 

To understand better how we define 'housebound', please click here.  (link takes them to our home visit protocol).

 

Nurse & Health Care Assistant (HCA) Appointments 

Our Practice Nurses and HCAs operate a routine pre-bookable appointment system which can be booked in advance by calling 0151 256 9800 between 8am & 6:30pm. However, you may find it easier to call after 10am when our phone lines are less busy.

 

Appointments for cervical screening (also known as smear test) can be booked online through the NHS App.