Book An Appointment
Last Updated: Wednesday, 30 April 2025Request An appointment with a GP or ANP
To request a GP or ANP appointment please use PATCHS, our online consultation system.
PATCHS will ask you up to six simple questions to help us get you the right help, with the right person, at the right time.
We aim to respond to all requests within 72 hours by text, phone, email or face to face consultation - whichever is the most appropriate.
If you feel you need to be seen that day, contacting us as early as possible is essential, ideally before midday. If you think you need to be seen at home that day, please call us before 11am - please scroll down to our Home Visits section.
Please note that we do not accept Patchs requests that involve multiple problems.
We work alongside a number of different health care professionals, and you may be directed to them as a first point of contact. These include:-
- Practice Nurses and Health Care Assistants (HCA)
- Pharmacists and Pharmacy Technicians for medication queries
- Mental Health Practitioners
- Wellbeing Link Workers
- Diabetic Specialist Nurses
- Contraceptive clinics
- Community pharmacies
- Walk-In-Centres
- Treatment Rooms
- Extended Access
If you are concerned that we may not have received your request, please log into your NHS App where, if we have received your request, you will see it has been downloaded into your online medical record. Please allow at least 30 mins after submitting your request to check your NHS App to enable us sufficient time to download it.
For help with using Patchs, please click here to watch a demonstration video.
If you are unable to submit your request online, please call the surgery directly.
Home Visits
If you think you need to be seen at home that day, please contact us before 11am via Patchs.
Please detail in your request that you or your relative will require a home visit and provide a telephone number for the place where you are staying as you will be contacted by a doctor to assess your need for the visit. Someone else can make this request for you, but please make sure your representative has enough information for the doctor to make an informed decision. All requests are triaged but cannot be guaranteed
To understand better how we define 'housebound', please click here. (link takes them to our home visit protocol).
Nurse & Health Care Assistant (HCA) Appointments
Our Practice Nurses and HCAs operate a routine pre-bookable appointment system which can be booked in advance by calling 0151 256 9800 between 8am & 6:30pm. However, you may find it easier to call after 10am when our phone lines are less busy.
Appointments for cervical screening (also known as smear test) can be booked online through the NHS App.
Test results and other queries
Our phone lines are busiest during the hours of 8am – 10am when patients frequently call for GP appointments. If you are calling to request information about test results, or need other information from the surgery, please consider calling after 12noon. Not only are the phone lines quieter so your call will be answered more quickly, but our staff will have more time to discuss your query and answer your questions more thoroughly.
Most test results can now be viewed via the NHS App once they have been checked and signed off by the doctors.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible by phoning (0151) 256 9800 to enable us to offer the appointment to someone else. You can check or cancel your appointment without needing to wait until our phone lines are free. If you have booked online and wish to now cancel, please cancel your appointment online as soon as possible.